About Our Service

Located in Newcastle, New South Wales we have capacity to assist those within the Newcastle, Lake Macquarie, Port Stephens, Gloucester and Hunter Region.

Acacia Nursing Services is a nursing company with over 16 years of healthcare experience in both paediatric and adult care.

Acacia Care Services are able to assist those with varied disabilities and ages from paediatrics all the way through to aged clients on the NDIS in either your home or in Supported Living Arrangments.

We are here to promote the independence and well-being of our clients in a team environment. Learn more about our services and how we can help you.

Our Mission

Our mission is to provide specialised nursing care for individuals with complex and high-intensity support needs, ensuring safety, dignity and autonomy while promoting long-term health outcomes.

Our Philosophy

Dignity First

Every participant deserves respectful, compassionate care that protects privacy and promotes independence.

Clinical Excellence

We uphold high standards of nursing practice grounded in evidence, accountability, and continuous professional development.

Safety & Accountability

Robust clinical governance and risk management systems underpin every aspect of our service delivery.

Advocacy

We advocate for appropriate NDIS funding, safe support environments, and equitable access to specialist nursing care.

Collaboration

We work closely with participants, families, support coordinators, allied health professionals, service providers and hospitals to deliver coordinated care.

Our Vision

Our vision is a future where people living with complex disability have equitable access to high-quality, specialist nursing care that promotes dignity, independence, and long-term wellbeing.

Our Values

Our values guide every clinical decision, every interaction, and every care plan. They reflect our commitment to safe, ethical and person-centred disability nursing practice.

Dignity & Respect

We believe every person deserves to be treated with compassion, privacy and respect

Clinical Excellence

We uphold the highest standards of nursing practice. Our care is delivered by AHPRA-registered nurses and grounded in ongoing professional development, structured clinical supervision and evidence-based practice.

Safety & Accountability

Participant safety is central to our service delivery. We operate within a robust clinical governance framework that supports proactive risk assessment, incident management, infection control and continuous quality improvement.

Integrity & Transparency

We communicate openly and honestly with participants, families, support coordinators and multidisciplinary teams. Our documentation and reporting are clear, thorough and aligned with NDIS standards and professional obligations.

Advocacy

We advocate for appropriate funding, equitable access to specialist nursing services, and safe support environments for people living with complex disability. We work to ensure that health needs are properly recognised within the NDIS framework.

Collaboration

Quality outcomes require coordinated care. We work closely with participants, families, allied health professionals, SIL providers, hospitals and support coordinators to ensure safe, integrated and consistent care delivery.

Continuous Improvement

We are committed to learning, reflection and service improvement. Feedback, incident review and emerging research inform our ongoing development to ensure we deliver the highest standard of disability nursing care.

Our
Founder

Anne Caves

Acacia Nursing Services was founded by Anne Caves, an AHPRA-registered Registered Nurse with extensive experience in complex disability care, high-intensity supports and clinical risk management within the NDIS sector.

Throughout her nursing career, Anne identified a critical gap between hospital-level clinical care and community-based disability support. Many individuals living with complex disability were receiving task-based assistance without adequate clinical oversight, preventative risk planning or structured health management.

Acacia Nursing Services was established to bridge that gap.

With a strong focus on specialist assessment, continence management, neurological care and proactive complication prevention, Anne leads the organisation with a commitment to:

Evidence-based nursing practice
Robust clinical governance systems
Structured risk assessment and mitigation
High-quality NDIS reporting and funding justification
Safe delegation and supervision of high-intensity supports

Her leadership ensures that all services delivered by Acacia Nursing Services align with AHPRA standards, the NDIS Quality & Safeguards Commission requirements, and contemporary disability nursing best practice.

Under her direction, the organisation prioritises clinical excellence, accountability, participant advocacy and long-term health stability.

Anne remains actively involved in clinical oversight, mentoring, and service development to ensure participants receive skilled, dignified and person-centred nursing care tailored to complex support needs.